our customer feedback
The home was committed to improve the security of the building, its residents and staff and we therefore it was suggested we look to minimize the number of contractors entering the care home as part of these improvements.
We therefore approached Total Lift Care on this matter and after carrying out a survey on the main passenger lift and the resident’s lifting equipment, they offered us a
‘Turn Key’ maintenance solution offering to provide routine maintenance and repair on the passenger lift and all the homes lifting equipment.
We now have one contractor entering our building instead of three different companies, further more Total Lift Care staff are fully uniformed, their vehicles carry their company livery and due to their regular attendance, their staff are now fully compliant with our home’s safety procedures.
We have several older lift installations within our Blackpool Hotel which for many years have been unreliable and subject to many negative reviews by our visiting guests.
Total Lift Care offered to carry out a free of charge survey on each lift and provided their ‘traffic light’ (red, amber green) reports which indicated short-, medium- and long-term improvement goals to achieve safe and reliable operation of our lifts.
This process is simple to understand and allows us to programme improvement work during our closed season.
We have now commenced with their suggested improvements and our returning guests have already noticed and commented on the lift’s reliability, performance and visual modem appearance. We are happy we made the move to Total Lift Care.
The school identified several internal access issues some years ago installing low level platform lifts and incline wheelchair lifts.
Since installation several of our lifts failed however when we attempted to have the equipment repaired, we found that the UK supply agents were no longer able to support the products or technically unable to repair the installations to working order. Following an inspection of the inoperative lifts Total Lift Care were able to repair failed electronic control boards locally and identify alternative types of mechanical components to enable the lifts to be returned to safe working order.
The work in some cases were carried out outside school hours to further safeguard our pupils and minimise general disruption, thank you.
We offer our services throughout the North West area, the buildings we manage for our clients range from busy modern city living developments to older low rise retirement apartment blocks.
The installations within these varied developments reflect both modem lift technology and the older lift designs, many of our client’s lifts being some 15-25 years old.
When we gain a new property Total Lift Care carry out on our behalf a detailed appraisal of the lift installation and based on the lifts design, age and condition they develop a bespoke lift maintenance programme in line with these criteria to ensure safe and reliable lift performance.
Their service also includes lift condition and Health & Safety audit inspections which are very helpful allowing us to understand in basic terms what improvements may be required.
Their sales support team even go that one step further by attending AGM meetings with our residents explaining in simple terms any suggested work that may be necessary.
Now that’s TLC, we can’t fault the services that we are receiving. Block Management Company
We consider ourselves as generally knowledgeable regarding our legal requirements within the centre however when it comes to lifts and accessibility standards, we quickly realised we required the assistance from a professional organisation.
We spoke directly with Total Lift Care and Mark Stapleton, Operations Manager who provided us with a wealth of information regarding lift standards and accessibility and based on this guidance he personally attended site and carried out a full appraisal of our lifts completely free of charge.
This inspection was also backed up with a written report to enable us to consider our legal obligations, thank you Mark for your time and effort.
We have used Total Lift Care for many years, they provide routine lift maintenance, breakdown attendance, repairs and lift upgrade work.
They attend our premises on a monthly basis holding meetings with myself and my team, during these attendances they provide both lift performance and financial reports on each lift which both are of great help when discussing care home improvements and future spending budgets. Well done Total Lift Care, keep up the good work.