This privacy notice tells you what to expect us to do with your personal information.
Telephone: 03304415522
Email: [email protected]
We collect or use some or all of the following information to provide services and goods
We collect or use the following information for the operation of customer accounts and guarantees:
We collect or use the following personal information for dealing with queries, complaints or claims:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
12 months unless a contract is entered into, in which case, 3 years following termination of contract.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: [email protected]
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Having the experience to spot the signs of potential issues means we can fix them before they become a problem.
Total Lift Care Provide a 24-Hour Lift Service for all makes of commercial passenger and goods lifts & elevators for goods and people movement flow which provide level access, for business, the workplace, private home and accessibility for those less abled and disabled persons in carehomes.
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